Answers to common questions about TSC printers, software and accessories. Can’t find what you’re after? Contact the PrimeTech Global team and we’ll be glad to help.
General FAQs
What printers does PrimeTech Global supply?
PrimeTech Global is an authorised distributor of TSC Auto ID printers and supplies a comprehensive range of desktop, industrial and mobile thermal printers, along with printheads, spare parts, accessories, barcode scanners and label-handling equipment.
Why choose a TSC printer?
TSC printers are recognised worldwide for their reliability, ease of use and excellent value. Features include:
- High-speed printing
- Rugged industrial construction
- Industry-leading warranty
- TSPL-EZD printer language supporting ZPL®, EPL® and DPL® emulation
- Free TSC Console management software
- Excellent availability of spare parts and accessories
Where can I download the latest TSC print drivers?
The latest Windows print drivers are available from the Downloads section of our portal. Always install the latest driver before connecting your printer.
What software comes with my TSC printer?
Most TSC printers include BarTender UltraLite for basic label design and printing. BarTender UltraLite provides:
- Label design
- Barcode generation
- Template creation
Advanced features such as database connectivity and automation require a commercial BarTender licence.
Please note: Seagull Scientific does not provide technical support for the UltraLite (UL) edition of BarTender.
What warranty is included with TSC printers?
Most TSC printers include:
- Printer: 2-year warranty
- Printhead: 12 months or 1,000,000 inches (whichever occurs first)
- Platen roller: covered under the printer warranty unless considered a consumable item
Refer to your specific printer documentation for warranty details.
Drivers & Software
What is the difference between the TSC and Seagull print drivers?
Both drivers are developed by Seagull Scientific. The TSC driver is the official driver supplied and tested by TSC. The Seagull driver is distributed by Seagull Scientific and may support additional printer models. For TSC printers, PrimeTech recommends installing the official TSC driver unless instructed otherwise.
Can I use Seagull drivers with TSC printers?
Yes. However, PrimeTech recommends using the latest driver available from the Downloads section of our portal to ensure compatibility with the latest firmware and printer features.
Do TSC print drivers support Windows ARM (Snapdragon)?
At present, Windows ARM processors (Snapdragon X, Microsoft Copilot+ PCs and similar ARM-based devices) are not supported by TSC Windows print drivers. The drivers currently support Intel (x86/x64) Windows systems only.
TSC Console & TSC Console Web
Can I clone the printer’s configuration, firmware or label format to other printers via a USB drive in one step?
Yes. You can clone the printer’s configuration, firmware or uploaded label format to a USB flash drive and specify the file name inside. Please contact PrimeTech Global for more information.
Can I easily manage the printer remotely over the network?
Yes. Open a web browser and enter the printer’s IP address to access the “Internal Embedded Webpage” and manage the printer. It is a web interface designed for one-on-one remote printer configuration, monitoring and troubleshooting.
Can I set my printer to automatically refresh its status every day, such as at 6 o’clock in the morning?
Yes. Using TSC Console Web you can create rules so the printer performs a set action whenever a condition is met. Conditions can be time-based or event-driven — for example daily, weekly, monthly, or at a particular date/time.
Can I update printer firmware remotely using TSC Console Web?
Yes. TSC Console Web enables you to update printer firmware remotely.
Can I use TSC Console Web to set up a reminder for printhead maintenance?
Yes. TSC Console Web lets you set up a printhead maintenance reminder, and the printhead mileage can be shown on the dashboard.
Can TSC Console Web be used over a USB connection to the printer?
No. TSC Console Web must be used over a wireless or wired network. Your printer must support either a Wi-Fi or Ethernet interface to be managed with TSC Console Web.
How do I adjust printing speed and density in TSC Console?
- Select the printer → Function → Printer Configuration → Get.
- Adjust the Speed and Density values, then press Set to finish.
How do I update firmware in TSC Console?
- Tick the checkbox to select the printer(s).
- Click Tools → File Manager Tool to open the File Manager page.
- Change the file type to Firmware File.
- Press Browse to select the firmware file.
- Press Download to update the firmware.
How do I initiate calibration?
Way 1: Use the keypad or touch panel on the printer — Menu → Sensor → Calibration → Auto Calibration.
Way 2: In TSC Console — select the printer → Functions → Printer Configuration → Calibration.
Way 2: In TSC Console — select the printer → Functions → Printer Configuration → Calibration.
How do I get the Bluetooth MAC address in TSC Console?
Select the printer → Functions → Printer Configuration → Bluetooth → Get.
Which port does TSC Console Web use to connect to and manage printers?
Management commands are transmitted and received through port 3007.
Printer Hardware, Connectivity & Accessories
What accessories are available and interchangeable for the TH/DH series printers?
| Accessory | TH220 Series | DH220 Series | TH240 Series | DH240 Series |
|---|---|---|---|---|
| 802.11 a/b/g/n/ac Wi-Fi with Bluetooth 5.0 combo module | V | V | ○ | ○ |
| Bluetooth 5.0 module | V | V | ○ | ○ |
| Peel-off module | ☆ | ☆ | ○ | ○ |
| Guillotine cutter (full and partial cut) | ☆ | ☆ | ○ | ○ |
| Care label cutter (full cut) | V | N/A | V | N/A |
| Linerless with tear | N/A | V | N/A | V |
| Linerless with cutter (full cut) | N/A | V | N/A | V |
| 10mm narrow media adaptor | V | ▲ | V | ▲ |
Legend: V = available; ○ = available & interchangeable for 4-inch models; ☆ = available & interchangeable for 2-inch models; ▲ = available & interchangeable for 2-inch and 4-inch models; N/A = not available.
Can I run both Ethernet and Wi-Fi at the same time?
A Wi-Fi printer can be configured for either Ethernet or Wi-Fi operation, but not both simultaneously. If an Ethernet cable is plugged in and connected to a host system, the Ethernet interface is active; in all other cases Wi-Fi is active.
Can I swap the printhead directly?
Yes. The printheads are interchangeable across the available resolutions and the printer automatically detects a printhead change. 4-inch models: 203, 300 and 600 dpi. 6-inch models: 203 and 300 dpi.
Can I add Wi-Fi or Bluetooth to my printer in the field?
Yes. The Wi-Fi and Bluetooth options can be installed as field kits.
Can I use the printer while the battery pack is charging?
Yes. You can operate the printer while the battery pack is charging.
Does the MB241 RFID printer support HF (High Frequency) RFID labels?
No. The MB241 RFID printer supports RFID labels and tags that comply with the UHF Gen2 (ISO 18000-63) specification.
Which printer series/models are supported by the BP-4000 smart battery station?
The BP-4000 smart battery station is currently compatible with the TH240, DH240, TH220 and DH220 series/models. Note: the DH220E printer is not equipped with a USB host port, so the BP-4000 cannot support the DH220E.
Consumables & Support
How can I get the linerless cleaning kit?
Please contact PrimeTech Global — we have linerless cleaning cards in stock.